At The Crewel Gobelin we are proud of the service and products that we are able to provide to our customers. We take time to prepare your order and check the details, so that the products dispatched meet your expectations.
Orders
All prices quoted on The Crewel Gobelin Website are in Australian Dollars and include GST.
Delivery
The Crewel Gobelin aims to dispatch orders as soon as possible after payment has been processed. We offer Regular Post and Express Post within Australia and New Zealand. We also ship internationally to select countries.
Shipping/postal costs are added when we process payment. You can find further information about our postage costs on our 'Help'' pages.
Payment Methods
We accept the following methods of payment:
- PayPal
- Visa, Mastercard and American Express
Payment needs to be received prior to the completion and dispatch of an order.
Gift Vouchers
Gift vouchers can be used for purchases both in store, online and as class payments. They cannot be redeemed for cash.
Returns Policy
When purchasing from The Crewel Gobelin please review your order carefully as we do not refund or exchange if you have a change of mind about your purchase.
To protect the interests of our designers, exchange or refund is not available on books, charts and kits. This also applies to custom finished items, special orders and fabric cut to your specifications, these items cannot be returned unless there is a fault in the product.
Special orders once placed cannot be changed. You will be asked to provide a deposit if you wish us to order any items especially for you. If you change your mind and decide not to go ahead with the order the deposit is non-refundable.
If a product is faulty, please return it to us along with your docket within 14 days of purchase for a full refund or replacement. There are no returns or exchange on discounted and sale goods. If items have been marked down due to an imperfection it will be identified as such.
Fabric
The minimum fabric cut is 20cm. We cut in full and half widths; counted and embroidery fabric widths vary and may be quoted in metric or imperial measurements according to their origin. Please take note when ordering fabric; the measurements are listed in the product description.
Colours
Colours may vary from those shown on your computer screen. Every care has been taken to provide accurate photographs but as some computer screens may vary in colour and contrast, variations may occur. If you are unsure of your choice please refer to the product description for DMC colour equivalents or contact our store to discuss.
